Senior Professional Services Engineer (Chatbot)
Core
Customer-facing engineer implementing, configuring, and optimizing AI-driven chatbots and knowledge assistants for enterprise contact centers.
Role type
Senior IC Professional Services Engineer (AI/Chatbot)
Builds
AI chatbots, knowledge assistants, and conversational intelligence solutions for contact centers
Domain
Contact Center Technology / Generative AI / NLU
Deliverable
production ML models | product features
Required skills
AI and bot application configuration, NLU techniques, Generative AI models, CRM integrations, APIs, contact center operations, Knowledge management curation
Preferred skills
Digital channels experience, automation principles, industry trends in AI
Technologies
NiCE CXone, AI, NLU, ACD, IVR, ASR, CRM
Responsibilities
Configure and develop NiCE CXone solutions including AI and bot applications, optimize and maintain generative and legacy AI bots, partner with customers on knowledge management curation, lead design of AI applications, manage system lifecycle and change control, provide subject matter expertise during client consultations, conduct business analysis for tailored solutions
Seniority
Senior, hands-on IC