Solutions Architect, Voice - London
Core
Define how enterprises deploy Decagon's AI agents into live voice and contact center environments, acting as a trusted advisor for complex voice deployment conversations.
Role type
Solutions Architect (Voice)
Builds
Voice deployment solutions integrating with enterprise contact center platforms
Domain
Conversational AI, Telephony, Enterprise Contact Centers
Deliverable
production ML models | product features
Required skills
SIP trunking and call routing, media handling and real-time transcription, Genesys Cloud CX & Engage, Amazon Connect, Cisco UCCE/CVP, Google CCAI, CPaaS infrastructure (Twilio, Telnyx), BYOC configuration, programmable voice, packet-level SIP diagnostics, Wireshark/Scapy, STT/TTS stacks, SIPREC compliance
Preferred skills
AI/ML or conversational voice solutions architecture, high-growth startup pre-sales practices, real-time speech stacks familiarity, multi-leg call correlation
Technologies
Genesys, Amazon Connect, Cisco, Google CCAI, Twilio, Telnyx, Websockets, Audio Connector
Responsibilities
Partner with Account Executives to design voice deployment solutions addressing customer telephony constraints, translate diverse contact center landscapes into clear integration strategies, design SIP integration approaches tailored to customer topology, diagnose complex multi-leg call flows and resolve SIP/media issues, establish scalable pre-sales processes and reference architectures
Seniority
Senior, hands-on IC