Customer Solutions Consultant, Ada Accelerate
Core
Drive activation, growth, and retention of SMB/MME customers for an AI customer service platform through proactive engagement and self-service enablement.
Role type
Customer Solutions Consultant (Scaled CS)
Builds
AI customer service automation platform for enterprise clients
Domain
AI / Customer Service / SaaS
Deliverable
product features
Required skills
Customer Success, strategy, management, implementation, technology consulting, APIs, SaaS platforms
Preferred skills
senior stakeholder engagement, technical curiosity, data-driven decision making
Technologies
Shopify, Salesforce, Zendesk, Hubspot
Responsibilities
Resolve escalated customer success inquiries, identify at-risk customers and implement retention strategies, host ad-hoc meetings for Q&A and live support, drive platform adoption and automated resolution rates, collaborate with Product/Engineering/Marketing to improve offerings, proactively engage with new customers and internal teams.
Seniority
Mid-level, hands-on IC