CX Consultant
Core
Deliver consulting engagements for customer experience solutions, spanning implementation, enablement, optimization, and value realization to improve CX and workforce productivity.
Role type
Senior IC CX Success Consultant
Builds
Customer experience solutions, AI/automation implementations, and operational improvements for enterprise clients
Domain
Customer Experience (CX), Contact Center Operations, Workforce Management, AI/Automation
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
CX consulting, contact center operations, workforce management, SaaS implementation, stakeholder management, workshop facilitation, data-driven decision making
Preferred skills
Verint platform expertise, industry sector regulatory knowledge, digital transformation experience, enterprise contact center background
Technologies
Verint, Conversational AI, Agent Assist, Bots, Interaction Analytics, Knowledge Management, Unified Desktop
Responsibilities
Lead discovery workshops and translate operational pain points into platform-led solutions; Support AI, automation, and analytics initiatives; Partner with Sales, Pre-Sales, and Product teams to shape solutions and identify value opportunities
Seniority
Senior, hands-on IC
