Workforce Engagement Management (WEM) Application Consultant (Verint Speech Analytics)
Core
Lead implementation, optimization, and strategic adoption of speech and text analytics solutions to translate audio/text data into strategies improving customer experience and operational efficiency.
Role type
Senior IC Workforce Engagement Management (WEM) Application Consultant (Speech Analytics)
Builds
Production speech analytics categories, queries, dashboards, and cloud configurations within Verint systems
Domain
Contact Center Technology / Speech Analytics / Cloud Software
Deliverable
production ML models | product features
Required skills
Verint Speech Analytics implementation, Verint Interactions (QM/AQM) expertise, Verint integration architecture, customer training, strategic consulting, unstructured data analysis
Preferred skills
Experience with Verint Performance Management, Desktop Analytics, other Speech Analytics tools, Verint Accreditation
Technologies
Verint Cloud, Verint Speech Analytics, Verint Interactions
Responsibilities
Partner with client leadership to align analytics insights with business objectives and KPIs; Design, build, and tune speech analytics categories and queries; Train clients on dashboard interpretation and cloud configuration maintenance; Analyze unstructured data to identify root causes of customer friction and integrate findings into Quality Management initiatives
Seniority
Senior, hands-on IC