Senior Inbound Product Manager, CRM Voice AI
Core
Senior Product Manager owning two pods of enterprise customers, managing the full lifecycle of building and deploying autonomous voice agents for customer service.
Role type
Senior IC Product Manager (Voice AI / Conversational AI)
Builds
Production voice agents for enterprise contact centers and the underlying tooling/intelligence layer for agent evaluation and design.
Domain
Enterprise CRM, Contact Center as a Service (CCaaS), Voice AI, Agentic AI
Deliverable
production ML models | product features
Required skills
Product management, AI agent/conversational AI system design, conversation design, prompt engineering, data evaluation, customer-facing technical product management, system design, repeatable process design
Preferred skills
Agentic AI design patterns, telephony environments (SIP, CCaaS), real-time media handling
Technologies
Voice AI, SIP, CCaaS platforms, real-time streaming pipelines
Responsibilities
Run two pods for enterprise customers from agent shadowing through production go-live; own customer relationships and timelines; lead agent design, build, and evaluation with forward-deployed engineers; build automated evaluation frameworks, analytics, and admin experiences for voice agents.
Seniority
Senior, hands-on IC