Technical Customer Success Manager
Core
Own the end-to-end customer journey for strategic accounts, acting as the bridge between customers and engineering to deliver SaaS solutions and drive adoption.
Role type
Technical Customer Success Manager (Project Delivery & Account Growth)
Builds
End-to-end delivery of customer projects, adoption programs, and expansion opportunities for SaaS clients.
Domain
SaaS / Conversational AI / Customer Experience
Deliverable
production ML models | product features | client delivery
Required skills
Project management, requirements analysis, technical translation, stakeholder management, data analysis, AI workflow automation, account health monitoring
Preferred skills
Conversational AI domain knowledge, channel expertise (WhatsApp/Messenger), code literacy (JS/Python), startup environment experience
Technologies
Postman, Jira, Notion, HubSpot, Salesforce, Looker, Tableau, ChatGPT, Claude, Copilot
Responsibilities
Lead project delivery from kickoff to go-live; run discovery sessions to understand business goals; translate customer needs into technical requirements for engineering; drive adoption and identify upsell opportunities; conduct QBRs and executive reviews; use AI tools to automate workflows and scale operations; capture feedback for product roadmap.
Seniority
Mid-level, hands-on IC