Senior Inbound Product Manager, CRM Voice AI
Core
Build autonomous voice agents for enterprise customer service that resolve interactions end-to-end and drive business value.
Role type
Senior Inbound Product Manager, CRM Voice AI
Builds
Production voice AI agents integrated into ServiceNow's CRM platform for enterprise customers
Domain
Enterprise CRM, Contact Center as a Service (CCaaS), Conversational AI
Deliverable
production ML models | product features
Required skills
Product management, AI integration strategy, data evaluation, customer-facing technical product management, system design understanding, repeatable process design
Preferred skills
Conversational AI and voice technology experience, evaluation frameworks and QA automation, agentic AI design patterns, telephony environments (SIP, CCaaS)
Technologies
ASR, TTS, LLM orchestration, SIP, CCaaS platforms
Responsibilities
Run two pods managing the full lifecycle of voice agent builds for enterprise customers, develop tooling and intelligence layers for automated evaluation and analytics, design agentic patterns for reliable agent behavior
Seniority
Senior, hands-on IC