Travel Operations Specialist - ANZ
Core
Subject matter expert in content distribution, load optimization, and system support for accurate and timely delivery of Air content across the Global Supply team.
Role type
Travel Operations Specialist (Content Distribution & Optimization)
Builds
Content distribution systems, automation tools (RPA, chatbots), and optimized operational processes for travel bookings.
Domain
Travel Industry / Airline Content Distribution
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
GDS systems (ticketing), content load optimization, root cause analysis, stakeholder engagement, process design, automation tool management, offshore partner coordination
Preferred skills
Leadership experience, business analysis, project management, multi-GDS knowledge, AI/automation application expertise
Technologies
Robotic Process Automation (RPA), Chatbots, GDS systems, Artificial Intelligence tools
Responsibilities
Handle third-level support escalations and document issues; identify trends to streamline operational processes; manage and support automation tools; complete testing and deployment of fulfillment solutions; develop and manage knowledge articles; provide expertise for upskilling support and offshore teams; maintain multi-level relationships with internal and external stakeholders.
Seniority
Mid-level IC with potential for increased autonomy and influence