Customer Solutions Consultant, Ada Accelerate
Core
Drive activation, growth, and retention of SMB/MME customers for an AI customer service platform through proactive engagement and self-service enablement.
Role type
Senior Customer Solutions Consultant (SMB/MME focus)
Builds
Customer retention, platform adoption, and automated resolution rates for self-service clients
Domain
AI Customer Service / SaaS
Deliverable
product features
Required skills
Customer success management, AI expertise, SaaS platform knowledge, stakeholder engagement, data-driven insights, strategic planning
Preferred skills
Experience with senior stakeholders, technical curiosity, adaptability in ambiguous environments
Technologies
Shopify, Salesforce, Zendesk, Hubspot, LLMs
Responsibilities
Resolve escalated customer success inquiries, identify at-risk customers and implement retention strategies, host ad-hoc meetings for Q&A and live support, drive platform adoption to increase automated resolutions, collaborate with Product and Engineering to improve offerings, proactively engage with new customers and internal teams
Seniority
Mid-Senior, hands-on IC