Senior Inbound Product Manager, CRM Voice AI
Core
Senior Product Manager owning two pods to build production voice agents for enterprise customers from shadowing to self-sufficiency, while developing the tooling and intelligence layer for the platform.
Role type
Senior IC Product Manager (Voice AI / CRM)
Builds
Production voice agents for enterprise customers and the underlying tooling/intelligence layer (evaluation frameworks, analytics, admin experience, agentic design patterns) for the platform.
Domain
Enterprise CRM, Voice AI, Conversational AI, Contact Center Operations
Deliverable
production ML models | product features
Required skills
Product management, data evaluation, customer-facing technical product work, technical foundation (code/API/system design), repeatable process design
Preferred skills
Conversational AI/voice technology, QA automation/analytics, agentic AI design patterns, coding/scripting, telephony environments (SIP, CCaaS)
Technologies
ASR, TTS, LLM orchestration, SIP, CCaaS platforms
Responsibilities
Run two pods through the full build lifecycle (shadowing to go-live), develop automated evaluation frameworks and analytics, design admin experiences and agentic design patterns, shape platform roadmap based on pod learnings
Seniority
Senior, hands-on IC