Kundensupport-Mitarbeiter – Automatisierung & KI (m/w/d)
Core
Empathic customer support for a D2C lawn and garden care brand, combined with designing and optimizing AI tools like chatbots and automated workflows.
Role type
Customer support specialist with AI automation focus
Builds
Customer support processes, AI chatbots, automated workflows, and knowledge base
Domain
D2C E-commerce, sustainable lawn and garden care
Deliverable
production ML models
Required skills
Customer service, E-commerce, AI tools (LLMs, Chatbots), CRM/Ticketing systems, data analysis, knowledge management
Preferred skills
French or Italian, self-starter, structured approach
Technologies
LLMs, Chatbots, CRM systems, Ticketing systems
Responsibilities
Advise customers via email, chat, and phone; structure inquiries in ticketing systems; analyze customer feedback; design and implement AI tools; maintain knowledge base
Seniority
Entry-level to Junior
