Digital Success Engineer
Core
Builds automation, tooling, and integrations to power proactive, one-to-many digital customer engagement at scale using agentic workflows and AI-assisted development.
Role type
Senior IC automation and integration engineer (customer success)
Builds
Agentic workflows, in-app guidance, and system connectors for digital customer success
Domain
SaaS / Customer Success / Apple Ecosystem
Deliverable
production ML models | product features
Required skills
API integration, data connectors, scripting/low-code automation, version control (Git), translating strategy to working technology, building guardrails for automated communication
Preferred skills
AI agent/prompt engineering, MCP workflows, customer success metrics knowledge, relevant platform certifications
Technologies
Snowflake, Salesforce, Gainsight, Slack, Git
Responsibilities
Build and maintain automation tooling and integrations; implement logic for personalized engagement triggers; monitor and troubleshoot production tooling; evaluate and recommend emerging AI tools; partner with data teams on pipelines and definitions; document and package built components
Seniority
Senior, hands-on IC
