Director, Solution Consulting Operations
Core
Lead a small, high-impact team to modernize the Solution Consulting demo environment, scale self-service capabilities, and embed AI-driven automation to enable sales teams.
Role type
Director, Solution Consulting Operations (builder, hands-on IC)
Builds
Modern, self-service demo platform; AI-powered demo experiences; scalable launch playbooks and knowledge management systems
Domain
Cloud contact center software / Pre-sales enablement / AI automation
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Strategic vision, technical credibility, roadmap prioritization, organizational change management, team leadership, cross-functional alignment, demo environment architecture, AI/LLM application, knowledge management, performance metrics
Preferred skills
Contact center industry experience, Five9 or competitor platform familiarity, experience with sandbox infrastructure, communication with CROs and engineers
Technologies
LLMs, AI assistants, workflow automation tools, knowledge management systems
Responsibilities
Define and execute the vision for the SC demo environment; drive shift to on-demand, AI-assisted demos; lead SC readiness for new product launches; build self-service tools and automation; develop team performance metrics; coach and develop the SC Operations team
Seniority
Director, strategic leadership with hands-on technical execution