Technical Architect
Core
Lead customer discovery and design scalable AI solutions for complex Field Service scenarios, leveraging automation and optimization strategies to drive business goals.
Role type
Senior Technical Architect (AI for Field Service)
Builds
Scalable AI solutions for field service delivery and operational optimization
Domain
SaaS / AI / Field Service Management / Logistics
Deliverable
production ML models | product features
Required skills
Field Service domain expertise, AI solution design, technical requirements definition, KPI definition, simulation experiment design, advanced mathematical analysis, data analysis, technical program leadership, innovation methodology development
Preferred skills
Salesforce Field Service certification, Salesforce Admin/Service Cloud/Platform Dev 1/AI certifications, APEX and Flows customization, Generative AI tools experience, scheduling or logistics industry familiarity
Technologies
Salesforce, APEX, Flows, Generative AI tools
Responsibilities
Collaborate with customers to conceptualize and implement AI solutions for field service; Define customer KPIs and lead business workshops; Design and run simulation experiments to identify optimization techniques; Analyze customer data to identify operational bottlenecks; Lead technical programs for complex Field Service use cases; Drive innovation by developing tools and methodologies
Seniority
Senior, hands-on IC with client-facing leadership
