Voice of Customer Program Manager - South Bank, QLD
Core
Lead the development, optimization, and execution of global Voice of Customer (VoC) programs to turn customer feedback into actionable insights for corporate travel brands.
Role type
Senior IC Voice of Customer Program Manager
Builds
Global VoC programs and customer experience strategies
Domain
Travel industry + Customer Experience (CX)
Deliverable
dashboards & analysis
Required skills
VoC program management, team leadership, stakeholder management, vendor management, data analysis
Preferred skills
Qualtrics platform experience
Responsibilities
Manage a team of VoC and Data specialists; develop and optimize VoC programs; collaborate with stakeholders to extract insights; partner with Qualtrics to leverage platform performance
Seniority
Senior, hands-on IC
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