Technical Support Engineer
Core
Provide world-class technical support for Fin (AI Customer Agent) and Intercom, handling complex queries, debugging issues, and collaborating with product teams to drive improvements.
Role type
Senior Technical Support Engineer (AI/CRM platform)
Builds
Fin AI Agent and Intercom help desk platform
Domain
SaaS, Customer Experience, AI/ML
Deliverable
client delivery
Required skills
2+ years technical support experience, AI tool proficiency (Claude, Cursor), web development basics (HTML, JS, CSS, Git, Ruby, Rails), REST API/SDK/Webhooks understanding, troubleshooting, critical thinking, KPI management
Preferred skills
coding bootcamp completion, mobile SDK configuration experience, native mobile development familiarity
Technologies
Fin, Intercom, Claude, Cursor, HTML, Javascript, CSS, Git, Ruby, Rails, Slack, Chrome, Coda
Responsibilities
Own customer communications and issues from contact to resolution, debug complex technical issues using codebase knowledge, collaborate with product teams to synthesize feedback and propose solutions, build internal tools to improve team efficiency, influence product direction through customer communication
Seniority
Mid-Senior, hands-on IC