Customer Engineer, APAC Market
Core
Technical driver of customer success leading onboarding, activation, and technical adoption to ensure measurable value from Aircall's AI-powered communications platform.
Role type
Senior Customer Engineer (SaaS Implementation & Adoption)
Builds
Customer activation journeys, integration configurations, and adoption enablement for voice, SMS, WhatsApp, and AI features.
Domain
Customer Communications Platform (CCP), SaaS, AI Voice Agents
Deliverable
production ML models | product features | client delivery
Required skills
SaaS architecture knowledge, API integration configuration, CRM setup, project management, technical troubleshooting, commercial awareness, stakeholder alignment
Preferred skills
Low-code solution implementation, script development, advanced analytics setup, AI feature adoption coaching
Technologies
APIs, web-hooks, cloud environments, CRM systems, automation stacks, low-code platforms
Responsibilities
Lead technical onboarding and configuration for new customers; monitor product usage and drive adoption of AI features; manage renewals by validating system health and demonstrating ROI; oversee activation of add-on modules like AI Assist Pro; proactively monitor customer health signals and usage trends; coordinate cross-functional resolutions for critical escalations.
Seniority
Senior, hands-on IC