CX Improvement & Implementation Analyst
Core
Improve customer journeys, processes, and commercial initiatives by connecting people, processes, systems, and insights to ensure accurate and consistent customer experiences.
Role type
CX Improvement & Implementation Analyst
Builds
Customer experience improvements, commercial projects, and business change initiatives
Domain
Home security / Customer Experience / Operations
Deliverable
product features
Required skills
Project delivery, process improvement, business analysis, data analysis, commercial awareness, stakeholder collaboration, change management
Preferred skills
CMS/Knowledge base management, platform migration, pricing/product launch support, contact centre background, smart home technology knowledge
Technologies
Jira, Confluence, monday.com, CRM platforms
Responsibilities
Map customer journeys and identify friction points; support pricing changes and product launches; deliver customer technology transformation programmes; coordinate cross-team changes; measure improvements in efficiency and customer experience.
Seniority
Mid-level, hands-on IC
