Application Owner Genesys F/H
Core
Application Owner responsible for the Genesys contact center solution, optimizing customer contact flows and operational performance for hundreds of advisors.
Role type
Application Owner (Genesys)
Builds
Contact center contact flows and operational processes
Domain
Financial services / Contact center technology
Required skills
Genesys platform configuration, contact flow optimization, requirement analysis, roadmap planning, performance monitoring, change management, risk control
Preferred skills
Experience in customer relations or call center environments, ability to measure impact of changes
Technologies
Genesys
Responsibilities
Analyze business needs and propose Genesys solutions, configure functional and technical settings, pilot tests, co-build application roadmap, monitor performance indicators, support user adoption, ensure security and compliance
Seniority
Mid-Senior, hands-on IC
