Customer Onboarding Engineer (x/f/m)
Core
Technical lead for onboarding complex AI-based phone assistant implementations for clinics and hospitals, ensuring scalable and reliable customer experiences.
Role type
Senior Customer Onboarding Engineer (Technical)
Builds
Scalable onboarding processes and solutions for AI phone assistants, calendars, and practice software.
Domain
Healthcare technology / Telecommunications infrastructure
Deliverable
production ML models
Required skills
Technical onboarding of complex systems, Stakeholder management, Process improvement, AI tool utilization, Knowledge transfer & coaching, Project management
Preferred skills
Experience with phone systems/telecom infrastructure, Direct customer support experience
Technologies
AI tools, Phone systems, Practice software
Responsibilities
Perform complex technical installations and configurations for key accounts, Drive multi-onboarding strategy for calendars and practice software, Act as primary technical contact for key accounts and internal stakeholders, Coach colleagues and define best practices/playbooks, Lead cross-functional projects to automate tasks and improve processes, Utilize operational data and feedback to drive product and process improvements
