Technical Program Manager
Core
Technical Program Manager acting as a key technical partner to hospitality customers, guiding complex use cases, driving product adoption, and serving as the internal Voice of the Customer.
Role type
Senior IC Technical Program Manager (Customer Success)
Builds
Guesty SaaS platform for property managers and hospitality businesses
Domain
SaaS / Hospitality Technology / Short-term rental
Required skills
Technical aptitude in SaaS, Strategic problem-solving, Expert communication & training, SaaS product advocacy, Analytical thinking, Adaptability & evolution
Preferred skills
AI competency & operational transformation, Market knowledge (OTA/Short-term rental), Accounting knowledge
Technologies
AI tools, LLMs, agentic workflows, API
Responsibilities
Lead advanced consultations for complex customer use cases; Translate business requirements into technical solutions; Empower client proficiency through training; Drive proactive product adoption and workflow optimization; Partner with CSMs to manage shared book of business; Act as Voice of the Customer for product roadmap priorities.
Seniority
Senior, hands-on IC