Consultant expérimenté - Service Reinvention, H/F
Core
Help companies transform customer experiences across all contact channels using AI and innovation.
Role type
Senior Service Reinvention Consultant
Builds
Customer experience transformation strategies and business cases
Domain
Professional Services / Customer Experience / AI
Deliverable
product features
Required skills
Customer experience strategy, AI application, business case modeling, stakeholder management, project leadership, market research, mentoring
Preferred skills
Prior transformation project experience, partnership development with solution vendors
Technologies
Genesys, Amazon Connect, Salesforce, Google, Microsoft
Responsibilities
Diagnose client existing states and scope needs, lead assigned activities autonomously, facilitate client workshops and formalize decisions, propose improvement axes and risk mitigation, model business cases for transformation benefits, stay updated on market innovations and trends, contribute to RFPs and partnership development, mentor junior profiles
Seniority
Mid-Senior, hands-on IC
