Senior Engineer, Unified Communications & Collaboration
Core
Design, build, and operate enterprise voice, collaboration, and contact center solutions (NICE CXone, Cisco, Webex, Teams) with a focus on scalable architecture, secure integrations, and AI-driven capabilities.
Role type
Senior IC Unified Communications & Contact Center Solutions Architect
Builds
Global UCC and contact center solutions, secure integrations, APIs, and AI-enabled customer service capabilities
Domain
Insurance / Enterprise Communications & Contact Center
Required skills
Enterprise communications architecture, NICE CXone, Cisco Unified Communications Manager, Webex, Microsoft Teams, SIP, session border controllers, carrier services, API design, AI integration, cloud modernization, security, privacy, compliance
Preferred skills
Financial services or insurance industry experience
Technologies
NICE CXone, Cisco UCM, Webex, Microsoft Teams, SIP, session border controllers
Responsibilities
Design and evolve global UCC and contact center solutions; Define and maintain architecture standards; Engineer AI-enabled contact center capabilities; Architect and deliver complex global communications solutions; Build secure, reusable integrations and APIs; Partner across teams to deliver integrated global solutions
Seniority
Senior, hands-on IC
