Activation Specialist (London)
Core
Guide new customers through LangSmith onboarding from contract signing to production-ready AI agents, focusing on admin setup, SDK integration, and achieving key activation milestones.
Role type
Customer Success Activation Specialist
Builds
Production-ready AI agent workflows and evaluation pipelines for enterprise customers
Domain
SaaS / AI / LLM Observability
Deliverable
production ML models
Required skills
Customer onboarding, SDK integration, technical problem-solving, stakeholder management, documentation creation, metrics tracking
Preferred skills
SaaS onboarding experience, enterprise readiness concepts (SSO, SCIM), developer tools familiarity, SQL/analytics
Technologies
LangSmith, LangGraph, LangChain, SDKs
Responsibilities
Own customer onboarding from kickoff through early activation milestones; Guide customers through core LangSmith setup and production readiness topics; Partner with GTM, Product, and Engineering to unblock customers; Help customers build first evaluation workflows; Route customers to resources and create runbooks; Surface friction to Product/Engineering and track activation metrics