AI Engineer (Salesforce & Contact Centre Operations) – 12 Month FTC
Core
Build and evolve the Salesforce Service Cloud platform, Agentforce capability, and AI-powered customer experiences to support contact center operations.
Role type
Salesforce AI Engineer (Customer Contact Operations)
Builds
Salesforce Service Cloud platform, Agentforce, AI-powered customer experiences, and integrations for contact center automation.
Domain
Travel technology / Customer Contact Operations
Deliverable
production ML models
Required skills
Salesforce engineering, AI implementation, integration, automation, platform design, scalability, security
Preferred skills
Salesforce native capabilities, deterministic automation, AI decision-making
Technologies
Salesforce Service Cloud, Agentforce
Responsibilities
Design secure, scalable, and measurable solutions; collaborate with Customer Contact, Product & Technology, and business teams; shape an evolving platform; turn emerging Salesforce and AI capabilities into meaningful improvements.
Seniority
Mid-level, hands-on IC
