Song Service - Architecte Solutions CCaaS F/H
Core
Design, integrate, and secure CCaaS and AI solutions to transform customer relationship models for large clients.
Role type
Senior Solution Architect (CCaaS & AI)
Builds
Cloud contact center platforms, conversational AI agents, and integrated customer experience solutions
Domain
Telecommunications / Customer Experience / Cloud
Deliverable
production ML models
Required skills
CCaaS architecture design, end-to-end integration (CRM, telecom, APIs), conversational AI deployment, solution selection (RFI/RFP), technical governance, market intelligence
Preferred skills
Hyperscaler ecosystem knowledge, multi-stakeholder communication, proposal development
Technologies
CCaaS platforms, CRM systems, Cloud services, AI/ML frameworks, API management
