Senior Product Specialist, Engage Central
Core
Senior Product Specialist driving adoption, onboarding, and L1 support for ServiceNow's Engage Central platform to help partners accelerate implementations.
Role type
Senior IC Product Specialist (Customer Success & Support)
Builds
Engage Central unified engagement platform for Expert Services and partner consultants
Domain
IT Service Management (ITSM) / Professional Services / AI-native implementation tools
Required skills
solution consulting, customer success, first-line support, partner ecosystem knowledge, new product launch support, support operations, AI integration, professional services delivery
Preferred skills
ServiceNow SPM certification, ServiceNow Certified System Administrator, ITIL, cloud software expertise
Technologies
ServiceNow platform, Engage Central, AI-powered tools
Responsibilities
Lead discovery sessions and deliver product demonstrations to partners; own onboarding and build success plans for a portfolio of partners; act as first point of contact for L1 support and issue resolution; synthesize partner feedback into product roadmap input; build sales assets and knowledge articles.
Seniority
Senior, hands-on IC