DIGITAL CUSTOMER SERVICE ANALYST (MID / SENIOR LEVEL) - 35364
Core
Build processes, implement digital tools, and drive continuous improvement for a new digital customer service hub supporting Bosch Mobility Aftermarket operations in North America.
Role type
Mid/Senior Digital Customer Service Analyst (Process & Automation)
Builds
Digital customer service hub, automated workflows, and self-service platforms
Domain
Automotive Aftermarket / Customer Operations / Process Automation
Required skills
Customer service operations, Process automation, Low-code platforms (Power Automate, N8N, Copilot Studio), SQL querying, Microsoft Office/Power BI, API integration, Troubleshooting deployed automations
Preferred skills
Experience in international companies, Global operations
Technologies
Power Automate, N8N, Copilot Studio, Power BI, SQL, Microsoft Office
Responsibilities
Manage customer requests via digital channels (email, chat, self-service), Ensure efficient and accurate case handling, Support problem resolution and escalation management, Contribute to a customer-centric team environment
Seniority
Mid/Senior, hands-on IC