Customer Experience Management Consultant, Medallia
Core
Senior Consultant implementing customer experience platforms (Medallia, Qualtrics, Sprinklr) to strategize, configure, and deliver feedback, analytics, and engagement solutions for clients.
Role type
Senior IC Customer Experience Management Consultant
Builds
Customer feedback, analytics, and engagement solutions using CX platforms
Domain
Customer Experience / MarTech / B2B Consulting
Required skills
Medallia platform configuration, Qualtrics configuration, Sprinklr configuration, API integrations, SSO/OIDC setup, data ingestion, project management, stakeholder management, workshop facilitation, VOC strategy, journey mapping
Preferred skills
Generative AI application, text/speech analytics, sentiment analysis, cloud data solutions, REST APIs, JSON/XML handling, webhooks
Technologies
Medallia, Qualtrics, Sprinklr, Salesforce, ServiceNow, Adobe, Snowflake, Agile
Responsibilities
Configure and implement CX platforms to address unique business needs; Lead technical design and build including integrations and ongoing support; Manage relationships with business stakeholders to translate objectives into VOC solutions; Manage assigned projects and teams reporting on progress and deliverables; Design and develop dashboards and analytics suites; Travel up to 50% based on client and industry needs
Seniority
Senior, hands-on IC with project leadership
