Contact Center Technology
1,117 open positions
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Gestionnaire Principal.e Produits Numériques VideotronMontréal, QC, ca 6d Lead a team of Product Managers, Product Owners, and UX specialists to design and evolve digital customer journeys for a telecommunications company, focusing on product discovery, purchase, and account management.
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AI Support Operations Manager 15fiveRemote 6d Operate the customer-facing AI agent (Fin), manage the Help Center knowledge base, and run the feedback loop to fix AI failures.
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CRM Application Engineer Lastminute-ComChiasso, TI, ch 6d Oversee strategic growth and optimization of the CRM landscape to deliver superior experiences for travelers via data and automated workflows.
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Senior Journey Architect GitLabRemote 6d Design customer journeys and service blueprints to drive retention, consumption, and revenue outcomes for B2B SaaS customers.
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Professional Services Solution Consultant WppIndia 7d Trusted advisor and hands-on solution partner designing and delivering WPP Open platform solutions for clients.
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Senior Customer Experience Solution Engineer MicrosoftAustralia, New South Wales, Sydney 7d Lead customer experience transformation engagements by designing end-to-end solution architectures integrating CCaaS, CRM, voice, digital channels, automation, and AI.
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[쿠팡이츠서비스] Senior Customer Service Specialist (CXM) CoupangSouth Korea 7d Establishing and managing CS policies for Coupang Eats, analyzing VOC from call/chat/email channels to drive service improvements, and optimizing processes to enhance the customer journey.
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Senior Customer Experience Solution Engineer (m/w/d) Sopra SteriaMitte, Berlin, Stadt, DE 7d Lead technical PreSales engagements and design holistic Customer Experience (CX) solutions including architecture, data models, and scalable integration approaches for enterprise clients.
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CX Business Systems Analyst JobgetherRemote CA$120k–CA$140k7d Lead the transformation and optimization of Customer Experience (CX) technology across a portfolio of SaaS businesses, focusing on selecting, implementing, and improving platforms for customer support and success operations.
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?Product Manager↗ KA, IN 7d Own the quality of live voice agent conversations and the observability infrastructure for debugging failures.
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Amazon Connect Developer↗ I Tech Enterprise Inc.Toronto, ON, CA $95k–$105k7d Design, configure, develop, and maintain end-to-end contact-center solutions using Amazon Connect and AWS services.
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Sales Engineer Pleno↗ Contato Seguro Prevencao de Riscos Empresariais LtdaPorto Alegre, RS, BR 7d Technical consultant bridging business and technology to design viable AI conversation agent solutions for large enterprises.
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Project Operations (AI Automation) (ShopeePay)↗ MoneeBangkok, Bangkok City, Thailand 7d Own and manage end-to-end customer service operations, driving improvement initiatives and implementing AI-driven solutions to enhance customer experience and operational efficiency.
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Product Operations Intern - Api Integrations↗ CivitatisMadrid, Community of Madrid, Spain 7d Support the execution of API integration processes and automate operational workflows for a global tour operator.
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Jefe de operaciones de centro de contacto↗ Business InsightsBarcelona, Catalonia, Spain €65k7d Lead an international Genesys Cloud CX migration and CCaaS transformation programme, coordinating multiple countries and business units to ensure successful deployment and operational readiness.
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CX Automation & AI Leader — Remote↗ HolaflyRemote 7d Lead AI-driven customer experience strategy, optimize automation across chatbots and agent tooling, and drive improvements in containment, CSAT, and efficiency.
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Senior Consultant – Cisco CCaaS Migration↗ Enterprise Solutions Inc.Remote 7d Senior Consultant leading the migration from Cisco UCCX to a modern CCaaS platform, handling assessment, design, and implementation.
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GTM Engineer - Sales Operations CRM Management PergoluxBerlin | Global Team 7d Own the systems that run sales and marketing across global operations, turning business problems into working configuration, automation, and integrations.
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🚀Contact Center Transformation Lead | Genesys Cloud↗ Segurcaixa AdeslasMadrid, Community of Madrid, Spain 7d Lead the functional and technological transformation of a Contact Center on Genesys Cloud, driving intelligent, automated, and omnichannel customer experiences.
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SOFTWARE SOLUTIONS DEVELOPMENT ASSOCIATE I - CANALES ASISTIDOS (CC-CB) - AI TRANSFORMATION & ENGINEERING COLOMBIA↗ Bbva En Colombia 7d Develop and optimize contact center solutions and workflows using Genesys Cloud Architect to ensure efficient user experiences.
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Digital Workplace Business Analyst↗ Aac TechnologiesPasir Ris, S00, SG 7d Support the day-to-day operation and regional rollout of Feishu/Lark, office automation (OA) approval systems, and AI productivity tools.
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AWS Connect Engineer↗ Capgemini EngineeringRemote CA$90k–CA$156k7d Design, develop, and support enterprise-scale cloud contact center solutions using Amazon Connect, including IVR, omnichannel integrations, and conversational AI.
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CCaaS Specialist↗ BevertecToronto, Ontario, Canada 7d Design, implement, and support enterprise Contact Centre / CCaaS solutions, specifically leveraging Amazon Connect and AWS services to build contact flows, routing logic, and omnichannel environments.
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Juniora Analysts till Deloitte Digital (Stockholm) - Jan 2027↗ DeloitteStockholm, Stockholm County, Sweden 7d Support clients with strategy, consulting, and system implementation to develop e-commerce, sales, customer service, and marketing functions.
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Senior Consultant – Cisco CCaaS Migration↗ Spruce Infotech Inc.Remote 7d Senior Consultant leading the migration of a large-scale Cisco UCCX environment to a modern CCaaS platform, handling assessment, design, and deployment.
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Senior Product Manager – AI Suite↗ Engageware 7d Lead the product lifecycle for an AI suite including voice and live agent capabilities for regulated enterprise customers in banking, insurance, and telecom.
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Consultor/a en Contact Center y Genesys Cloud Hibrido Madrid↗ CAS TrainingRemote €30k–€36k7d Designing customer service process automation and building AI agents using Genesys Cloud.
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Chef de pratique IA (CCaaS)↗ BellMississauga, Ontario, Canada 7d Technical practice lead for CCaaS AI solutions, guiding customer experience (CX) transformations and acting as a strategic advisor for business clients.
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Personas con entusiasmo tecnológico con ganas de aportar ideas y energía↗ HiperpbxMiguel Hidalgo, Mexico City, Mexico 7d Design and improve voice, messaging, and AI automation solutions for sales and customer experience processes.
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Conversational Designer/Specialist (m/w/d) CgmKoblenz, DE 7d Designing and optimizing user-centered conversational flows for Conversational-AI solutions in customer support to ensure a modern, efficient, and human-like service experience.
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Sr. Manager, WFM Tools and Governance VisaCO - Bogota, Colombia 7d Establishing standards, controls, and technology foundation for Workforce Management (WFM) to ensure consistent practices across lines of business and advance tools, automation, and AI capabilities for forecasting, capacity planning, and workforce…
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Digital Technology Senior Team Leader/Project Manager – Unified Customer Portal & ServiceNow CSM BakerhughesIN-MH-MUMBAI-HIRANANDANI BUSINESS PARK POWAI 7d Lead the delivery, enhancement, and operations of the Unified Customer Portal and ServiceNow Customer Service Management (CSM) & Gen AI capabilities for Cordant Services Business.
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SOFTWARE SOLUTIONS DEVELOPMENT ASSOCIATE I - CANALES ASISTIDOS (CC-CB) - AI TRANSFORMATION & ENGINEERING COLOMBIA Bbva11001, Bogotá. D.C., Distrito Capital de Bogotá, CO 7d Develop and optimize contact center solution flows and custom integrations on Genesys Cloud Architect to ensure efficient user experiences.
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Content Experience Specialist MiraklParis 7d Functional owner and administrator of One Help, an AI-powered digital support platform, configuring conversational flows, optimizing AI answers, and driving self-service adoption for customers and partners.
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CX Governance & Service Standards Manager TrustpilotLondon 7d Leads the design and governance of company-wide service standards and the Voice of the Customer (VoC) closed-loop engine to eliminate avoidable customer contacts and reduce customer effort.
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Project Manager, Client Services RtbhousePoland 8d Build and maintain operational tools, systems, and automations to support Client Services activities, standardize deliverables, and optimize handoffs.
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Senior Zendesk Administrator (m/f/d) FlixLisbon 8d Configure and maintain Zendesk instances for hundreds of agents and millions of passengers across 30 markets, including ticketing, voice, messaging, and integrations.
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Tecnico Consulente Sistemi Gestionali HORECA DigitmodeMilano, Provincia di Milano €25k–€35k8d Technical consultant for HORECA sector managing AI platforms and technical solutions with a 60% technical / 40% commercial split.
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Head of Customer Operations - Service, Engagement & Claims with energy BtoC background Met-GroupMadrid, es 8d Lead the end-to-end customer service, engagement, and claims function for a new energy retail platform, designing omnichannel support models and AI-assisted workflows for the Spanish market with expansion to France, Germany, and Italy.
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Lead Product Manager, Grab Support GrabHCMC, vn 8d Lead the strategy and delivery of customer support products, focusing on upstream prevention and shifting from reactive ticket-based support to proactive, AI-driven experiences.
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Product Owner im Customer Service Front Office DKB AGRemote 8d Define product vision and roadmap for cross-channel routing in a Contact Center platform to efficiently direct customer inquiries to the right service units.
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Senior Customer Experience Manager (m/w/d) StepStone GroupDüsseldorf, Nordrhein-Westfalen, DE 8d Owner of the Net Promoter Score (NPS) and driver of the Customer Experience program, translating customer insights into business actions to optimize the B2B customer journey.
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Principal Software Engineer (Communications SaaS) UCentricRemote $160k–$180k8d Design, develop, and evolve a production communications SaaS platform for SMEs, integrating phone, SMS, email, and web interactions.
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AI Operations & Optimization Manager↗ IntouchCXBogotá, CUN, CO 8d Leading the ongoing performance, quality, optimization, and evolution of digital and voice bot programs while serving as the primary partner-facing point of contact.
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Senior Implementation Manager↗ Balto SoftwareRemote $110k–$120k8d Lead complex customer implementations for AI contact center software, aligning stakeholders to deliver business outcomes.
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