Customer Experience Specialist
Core
Serve as the primary point of contact for customers, leading onboarding, training, and pre-sales support for AI-powered trade compliance solutions.
Role type
Customer Experience Specialist (B2B/B2G)
Builds
Publican platform for customs and revenue authorities
Domain
Trade compliance, AI, logistics
Deliverable
client delivery
Required skills
Customer relationship management, onboarding & implementation, training & enablement, pre-sales support, cross-functional collaboration, CRM systems, AI tools, technical aptitude
Preferred skills
None stated
Technologies
CRM systems, AI tools
Responsibilities
Serve as primary customer contact, lead onboarding and deployment, conduct training sessions, support pre-sales activities and POCs, monitor product usage and adoption, gather feedback for product improvements
Seniority
Mid-level, hands-on IC