Product Owner (m/w/d) Zendesk & Babelforce - Customer Service // remote möglich
Core
Product Owner responsible for configuring and orchestrating Zendesk and Babelforce tools to enable exellent customer service experiences and digital transformation.
Role type
Product Owner (Customer Service Technology)
Builds
Low-code customer service products (Zendesk, Babelforce) and AI components
Domain
E-Commerce / Customer Service Technology
Deliverable
production ML models | product features
Required skills
Zendesk configuration, Babelforce administration, Low-code/No-code tools, AI/Prompting, Stakeholder management, Project management
Preferred skills
Business Administration or Business Informatics degree, E-Commerce environment experience, External partner orchestration
Technologies
Zendesk, Babelforce, Low-code platforms, AI tools
Responsibilities
End-to-end configuration of ticket and telephony systems, Internal product evangelism and user adoption, Prioritizing requirements from operations, Implementing AI components, Leading projects from market analysis to Go-Live