Contact Center Technology
791 open positions
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Head of Customer Experience(Customer Success) - India↗ Exotel Techcom Pvt LtdKA, IN 3d Own retention and expansion of Exotel's domestic enterprise business, defending the revenue base and growing whitespace across CPaaS, CCaaS, and Voice AI products.
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Senior Solution Architect SalesforceSaudi Arabia - Riyadh 3d Strategic delivery leader shaping, scoping, and driving complex customer engagements to ensure long-term success and architectural integrity.
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Manager, Post Sales Process & Automation ServiceTitanUS Remote 3d Manager leading post-sales process optimization, automation, and AI tooling implementation to drive operational excellence and customer journey efficiency.
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Technical Consultant ZoomRemote (US) $98k–$98k3d Anchor long-term technical success for enterprise contact center deployments by owning the technical relationship, driving optimization, and resolving escalations for Zoom Contact Center and Zoom Virtual Agent environments.
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Associate, Specialist, Demand Manager, Contact Centre, Consumer Banking, Technology And Operations DbsPune-DBIL, IN 3d Lead the Self-Service Channel, Demand, and Customer Experience team to drive digitalization, enhance customer satisfaction, and optimize self-service channel operations through efficiency gains and digital migration.
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BEST Madrid - Zone Care Process Lead↗ L'oréalMadrid, MD, ES 3d Strategic architect of Care and E-Care ecosystems, bridging global strategy and local execution across Europe.
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CCaaS Implementation Lead — Amazon Connect, Genesys Cloud, NICE CXone, Five9 & Dynamics 365 CCaaS↗ PronixRemote 3d Lead end-to-end enterprise CCaaS implementations including discovery, design, build, migration, QA, and go-live for Amazon Connect, Genesys Cloud, NICE CXone, Five9, and Dynamics 365 Contact Center.
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Snr Product manager - Customer Platforms↗ HSBCKA, IN 3d Own the global operationalization and development of Voice of Customer (VOC) platforms (e.g., Medallia, complaints platform) to drive utilization, secure ROI, and deliver value to business and customers across 15+ markets.
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Technology Program Analyst II - Support AI GomotivePakistan 4d Build, optimize, and maintain AI-driven conversational support platforms and the supporting ecosystem for Motive's Global Support Organization.
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Senior Professional Services Engineer (Chatbot) NiceRemote 4d Customer-facing engineer implementing, configuring, and optimizing AI-driven chatbots and knowledge assistants for enterprise contact centers.
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Enterprise Implementation Specialist JobgetherRemote $95k–$95k4d Lead customer onboarding from setup and configuration through integrations and launch to ensure quick go-live and early adoption.
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Customer Success Engineer EMEA JetBrainsRemote 4d Technical point of contact and advisor for JetBrains enterprise customers, helping them adopt developer tools and achieve business outcomes.
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Stagiair Klantenrelaties & Operations Saply.aiGent 4d Overnemen van klantcontact en feedbackopvolging om gebruikerservaringen te vertalen naar productverbeteringen voor AI-software voor consultants.
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Gerente de Tecnologia↗ Global SolutionsJoinville, SC, BR 4d Manage CRM systems, technical integrations, and support infrastructure to translate operational pain points into viable solutions and ensure adoption.
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Jr. Customer Success Manager (Remote) Process StreetRemote 4d Early-career Customer Success role focused on onboarding, training, and supporting customers to derive value from an AI workflow automation platform.
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Forward Deployed Engineer↗ Rebud CyberRemote, US $202k–$202k4d Own the end-to-end technical customer journey from demo to production deployment, integrating the AI sales platform with customer CRMs and telephony systems.
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Verizon Consumer Group: Customer Experience Summer 2027 Internship - NYU, Rutgers, NJIT, UT Dallas, UT Arlington, Texas A&M↗ VerizonBasking Ridge, NJ, US $0k–$0k4d Conduct end-to-end customer journey friction analysis, partner with product/ops/tech teams to design omnichannel solutions, and synthesize customer feedback/data to advocate for enhancements.
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Channel Experience Lead BritishcouncilUnited Kingdom 4d Design, optimize, and govern customer interaction channels (web, chat, email, voice) to ensure seamless, intuitive, and consistent experiences across digital and assisted-service environments.
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Customer Support Specialist - AI Expert AbbDalmine, Bergamo, Italy $36k–$36k4d Support the full lifecycle of customer orders and drive the adoption of digital tools and AI-based automation for order entry and process evolution.
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Senior Customer Experience Technology Specialist – AI & Copilot CatIrving, Texas, US $113k–$113k4d Design, build, and deploy Microsoft Copilot Agents and AI-enhanced workflows for Microsoft Dynamics 365 Contact Center, Sales, and Customer Service applications to enable seamless omnichannel customer experiences.
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Claims Innovation Project Manager GeicoRemote (United States) $91k–$91k4d Business lead for Enterprise Voice and Contact Center Transformation, driving modernization of customer contact experiences across Claims and service organizations.
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Technical Engineer Omnichannel↗ AkzoNobelMH, IN 4d Design and develop conversational AI and chatbot journeys for an enterprise omnichannel customer service platform across WhatsApp, web chat, and email.
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Customer Onboarding AI Specialist BlackbaudHyderabad - India (Skyview) 4d Guide nonprofits through onboarding and adoption of AI-driven fundraising tools (Development Agent and Data Health Agent) to improve data quality and fundraising outcomes.
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Workforce Engagement Management (WEM) Application Consultant (Verint Speech Analytics) Five9Remote $70k–$70k4d Lead implementation, optimization, and strategic adoption of speech and text analytics solutions to translate audio/text data into strategies improving customer experience and operational efficiency.
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Operations Analyst - Cabify CabifySantiago de Chile 4d Transform customer experience by implementing data-driven automation, AI tools, and intelligent support flows to improve service efficiency and NPS.
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Technical Consultant ServiceNowChicago, ILLINOIS, us $146k–$146k5d Configure and design Logik (Configure, Price, Quote) solutions to achieve customer outcomes and improve business processes.
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Lead Solutions Consultant
BrazeLondon
5d
Customer-facing Solutions Consultant role supporting the elite Solutions Consulting team to drive B2C engagement marketing solutions for brands.
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Customer Solutions Consultant, Ada Accelerate Ada18Remote 5d Drive activation, growth, and retention of SMB/MME customers for an AI customer service platform through proactive engagement and self-service enablement.
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Head of Customer Service (m/w/d) // hybrid E-Breuninger-GMBH-CoStuttgart, BW, de 5d Leading a premium customer service organization of 100+ employees, transforming it into a technology-supported service model balancing digital efficiency with personal care.
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Sales Enablement Lead (Customer & Product Support) AlphaSenseLondon 5d Design and own end-to-end onboarding and continuous training for the global Customer & Product Support team to ensure product fluency in triaging, troubleshooting, and resolving complex customer questions for technical products like APIs, Financial Data, and…
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Associate Director / Principal Project Manager / Senior Project Manager, Operational Excellence & Automation team, Customer Experience Group (Based in Bangkok, Thailand | Relocation Provided) AgodaBangkok (One Bangkok Office) 5d Leading a portfolio of global operational excellence and automation initiatives to enhance customer and agent experience and optimize the post-booking journey.
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Praktikant/ Werkstudent Digital Workplace (all genders) Roland-BergerMunich, BY, de 5d Designing the future of digital and mobile workplaces for employees and customers using Microsoft 365, developing requirements, and creating guidelines for cloud service usage.
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Technical Manager - Zendesk ( 6 months contractual role) The-Nielsen-CompanyMumbai, MH, in 5d Lead the strategy and technical stability of the Customer Experience (CX) ecosystem, acting as the Enterprise Systems & AI Product Owner to build a proactive, automated CRM using Zendesk and AI tools.
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Senior Customer Experience Analyst GenesysManila (Flexible) 5d Transform customer feedback into experience improvements through investigation, root-cause analysis, and closed-loop resolution for Genesys's Voice of the Customer (VoC) program.
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Internship - Deployment Strategist
TelliBerlin
5d
Intern supporting customer onboarding, agent development, and operational scaling for AI voice agents.
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?Manager, Customer Support↗ Remote $104k–$104k5d Lead a B2B SaaS customer support team, building scalable structures, AI-assisted support layers, and customer-facing content for a compensation data platform.
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Technical Architect (German Language) ZendeskDublin, Ireland 5d Design and enable AI-first Zendesk solutions to help customers scale intelligent customer service, translating business goals into scalable architectures and integrations.
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