Contact Center Technology
1,117 open positions
-
Enterprise Solutions Engineer - Sweden↗ Fde TimesRemote 4d Scale ElevenLabs' voice AI platform for enterprise customers by architecting solutions, supporting sales, and building self-service tools.
-
International Enterprise Software Consultant Papyrus Software USAUSA $51k–$71k4d Configure, install, and implement enterprise content management and AI solutions for global clients, guiding them from proof of concept to go-live.
-
CX Improvement & Implementation Analyst SimpliSafeUK £40k4d Improve customer journeys, processes, and commercial initiatives by connecting people, processes, systems, and insights to ensure accurate and consistent customer experiences.
-
Partner Enablement Specialist 3 IntercomSan Francisco, CA $158k–$188k4d Own end-to-end partner enablement for Salesforce's AI Customer Agent (Fin), ensuring partners are certified, ready, and current to deliver customer deployments.
-
Digital Colleague Experience Lead - Acting Head of Royal London Mutual Insurance SocietyWilmslow, England, GB 5d Lead transformation across Contact Centres and Group Operations, connecting contact centre capabilities with digital customer journeys to create simpler, joined-up experiences.
-
Senior Engineer, Unified Communications & Collaboration ChubbHoboken, NJ, US $150k5d Design, build, and operate enterprise voice, collaboration, and contact center solutions (NICE CXone, Cisco, Webex, Teams) with a focus on scalable architecture, secure integrations, and AI-driven capabilities.
-
Consultant expérimenté - Service Reinvention, H/F AccentureParis, Ile-de-France, FR 5d Help companies transform customer experiences across all contact channels using AI and innovation.
-
Senior Customer Experience Solution Engineer MicrosoftSydney, New South Wales 5d Senior technical advisor leading customer experience transformation engagements for large organizations, designing solution architectures that integrate CRM, contact centers, digital channels, automation, and AI.
-
Support Operations Engineer JobgetherRemote CA$100k–CA$130k5d Lead the implementation, configuration, and optimization of customer support systems and workflows to improve team efficiency and customer experience.
-
Product Solutions Consultant DoceboToronto, Ontario 5d Foundational trailblazer redefining how Docebo partners with its most ambitious enterprise customers by designing, building, and deploying high-impact solutions directly in live environments.
-
Activation Specialist (London) LangChainLondon 5d Guide new customers through LangSmith onboarding from contract signing to production-ready AI agents, focusing on admin setup, SDK integration, and achieving key activation milestones.
-
Principal Customer Architect ZendeskRemote, United Kingdom 5d Lead technical adoption strategies for enterprise customers to realize business outcomes using Zendesk's AI Resolution Platform.
-
-
Customer Experience Strategy & Transformation Intern Samsung Electronics6625 Excellence Way, Plano, TX, USA 5d Consolidate eCom Customer Service and Tier 1 Technical Support into an integrated, single-point-of-contact resolution model to eliminate customer friction and drive cost efficiencies.
-
Líder de Soluciones Oracle Fusion Data Intelligence, CX e Innovación↗ Irium MéxicoCiudad de México, DIF, MX $600k–$720k5d Leading Oracle Fusion Data Intelligence, CX, and Innovation solutions, defining use cases, customer journeys, and functional solutions for CRM, service, and omnichannel implementations.
-
Product Business Analyst↗ ParallonRemote 5d Drive innovation and efficiency in HCA contact centers by supporting the strategy, optimization, and implementation of virtual agent and IVR technologies.
-
Life Sciences Product Liaison Director SalesforceUnited Kingdom - London 5d Improves outcomes of customer software implementations for Life Sciences clients by implementing best practices, tools, and AI-driven solutions to accelerate migration from Veeva Vault to Agentforce Life Sciences.
-
Product Manager, Customer Support API Platform↗ HpTlaquepaque, Jalisco, Mexico 5d Define vision, strategy, and roadmap for the Customer Support API Platform connecting support experiences, applications, partners, and AI services.
-
Support Operations Lead ZipSan Francisco $90k–$120k5d Build infrastructure and processes for enterprise B2B support operations, designing SOPs, managing support tech stacks, and developing dashboards to enable exceptional service at scale.
-
Gerente de Projetos↗ cVortexUberlândia, MG, BR 5d Orchestrate the deployment of the cVortex platform for clients, ensuring on-time and quality launch of channels (WhatsApp, Instagram, email, voice), AI bots, and automations.
-
Senior System Analyst↗ Ais40, TH 5d Analyze business requirements and system behavior to identify root causes, coordinate development tasks, and support production deployments for marketing communication automation systems.
-
Cloud Engineer I, AI/ML, Professional Services, Google Cloud↗
GoogleCiudad de México, DIF, MX
5d
Lead deployment of production-level, cloud-based contact center AI solutions and build conversational interfaces/virtual agents for strategic customers using Google's CCAI and Dialogflow.
-
CONSULTOR/A ESPECIALISTA EN OPERACIÓN DE CONTACT CENTER GENESYS CLOUD-HIBRIDO-MADRID (H/M/X)↗ Experis EspañaRemote 5d Operate and support Genesys Cloud CX contact center platform, design and configure flows, manage outbound campaigns, and integrate APIs.
-
Senior Program Manager↗ Capitole 5d Lead an international end-to-end migration program to Genesys Cloud CX for a major international client, coordinating across countries, sites, and business units.
-
Desenvolvedor / Desenvolvedora Genesys Cloud↗ CapgeminiBarueri, São Paulo, Brazil 5d Developing conversational chatbot journeys and integrating them with external systems using Genesys Cloud CX.
-
Head of Customer Success↗ UcademyMadrid, MD, ES 5d Build and lead the Customer Success methodology for an online exam preparation platform, reducing student churn by 40% and leveraging AI/automation to scale support without proportional team growth.
-
Senior Program Manager↗ Capitole ConsultingBarcelona, CT, ES 5d Lead an international end-to-end migration program to Genesys Cloud CX for a major international client, coordinating countries, sites, business units, and technical/operations teams.
-
AI Engineer (Salesforce & Contact Centre Operations) – 12 Month FTC CartrawlerDublin 5d Build and evolve the Salesforce Service Cloud platform, Agentforce capability, and AI-powered customer experiences to support contact center operations.
-
Sales Engineer III DialpadUSA-CO-Denver $126k–$159k5d Pre-sales technical support and solution delivery for AI-powered customer experience platform, focusing on resolving customer problems via voice and digital channels.
-
Manager, Member Support EngineRemote $89k–$100k5d Lead a blended team of internal specialists, temp-to-hire associates, and BPO partners to manage customer support across voice, chat, and email channels.
-
Technical Program Manager GuestyCanada, Canada 6d Technical Program Manager acting as a key technical partner to hospitality customers, guiding complex use cases, driving product adoption, and serving as the internal Voice of the Customer.
-
Customer Care Sr Analyst Delivery-HeroBuenos Aires, ar 6d Design and optimize end-to-end operational processes and resolution guides (SOPs) for regional customer care teams, while structuring automation logic to drive self-service resolution for payments, promotions, and subscriptions.
-
Principal Product Manager – Customer Service CatawikiPortugal 6d Lead the entire Customer Service function to improve user response quality and reduce contact costs by leveraging AI.
-
-
Platform & Systems Specialist EucalyptusPH - HQ - Manila 6d Own the global Zendesk platform (Support, Messaging, Explore, Help Centre, WFM) for a consumer healthcare company, ensuring ticket routing, automations, and integrations work reliably across multiple markets.
-
-
Solutions Consultant (Native Japanese Speaker + Business English) SprinklrJapan - Tokyo 6d Independently supports enterprise discovery, solution design, demonstrations, and value-focused engagements for Sprinklr's Unified Customer Experience Management (Unified-CXM) platform.
-
IT-Analyst*in Agent Orchestration Platform (m/w/d/-) - congstar GmbH Telekom-GrowthhubRemote 6d Designing technical integration architecture for an Omni-Channel and Agent Orchestration Platform, connecting enterprise systems, data sources, communication channels, and AI services.
-
CX & Contact Center Analytics Specialist↗ Mary Kay de MéxicoMonterrey, Nuevo León, Mexico 6d Design Tableau dashboards, administer CCaaS platforms, and automate processes to enhance customer experience and contact center efficiency.
-
Principal Systems Analyst↗ VerizonLimerick, County Limerick, Ireland 6d Lead the strategic direction, planning, and execution of multimodal AI automation experiences (ChatBot/Voice Bot) for Global Roaming and New Revenue Generation.
-
Ingeniero/a de Contact Center – Amazon Connect↗ Empresa Confidencial 6d Design, implement, and improve AWS-based contact center solutions, converting operational requirements into functional call flows and integrations.
-
AWS Connect Engineer↗ Capgemini EngineeringRemote $72k–$139k6d Design, implement, integrate, and support cloud-based contact center solutions using Amazon Connect.
-
Senior Product Manager - CCM↗ Doxis 6d Own the strategy, roadmap, and outcomes for the CCM area of Doxis Intelligent Content Automation (Intelligent Communications), identifying customer problems and leading cross-functional teams from discovery through launch.
-
Director, CX Strategy and Operations InstructureRemote 6d Build and lead the Customer Experience (CX) function to create a trusted view of customer health, drive retention, and inform executive decision-making through data and AI.
-
Customer Experience Automation (SPX Express)↗ Spx ExpressBangkok, Bangkok City, Thailand 6d Drive AI and automation initiatives to optimize Customer Service efficiency, service quality, and overall customer experience.
-
Senior Technology Consultant↗ TelusMontreal, Quebec, Canada 6d Lead contact centre projects from discovery through design, deployment and go-live for TELUS customers using Cisco Webex Contact Center, Cisco UCCX and Avaya platforms.
-
Manager, Digital Product Operations AppleSunnyvale, United States of America 6d Lead a team of Program Managers, Technical Product Managers, and Business Analysts to optimize, scale, and execute customer-facing support journeys across digital channels.
-
Head of Customer Success↗ VinttiRemote 6d Lead and scale Customer Success, Student Success, Product, and customer-facing systems to ensure outstanding experiences for schools while improving operations and technology.
-
CCAIP (IVR) Integration Developer↗ UstToronto, Ontario, Canada CA$115k–CA$144k6d Architect, build, and maintain seamless integrations between Google Contact Center AI Platform (CCAIP), IVR flows, and enterprise systems to enable data transfer and call management.
-
CRM Application Engineer↗ Lastminute.ComRemote 6d Oversee strategic growth and optimization of the CRM landscape, ensuring customer service teams utilize data and automated workflows to deliver superior experiences for travelers.
Browse by specialty
AI Data AlignmentAI EngineeringAI Software EngineeringAndroid DevelopmentApplied AI StackAutomotive AndroidAutomotive EmbeddedAvionics SoftwareBackend EngineeringBackend Web QABrowser Extension DevBusiness IntelligenceC# BackendC# Full StackCloud SecurityConversational AI QACross-Platform MobileData & ETL QAE-Commerce BackendEmbedded LinuxEngineering ManagementEnterprise IntegrationEntry-Level EngineeringERP System QAField Service TechFinTech BackendGame Engine DevGenAI CloudGeneral FrontendGPU Compiler EngHardware VerificationHigh-Frequency TradingIndustrial AutomationiOS DevelopmentIT Support QAJava BankingJava EnterpriseJava FrontendJava MicroservicesMainframe DevelopmentManual Software TestingMedical Device SWML InfrastructureMobile App QANetwork FirmwareNode.js BackendNode.js Full StackPerformance TestingPHP Web DevQA LeadershipReact FrontendRobotics SimulationRPA AutomationSalesforce & Identity QASalesforce EngineeringSAP ABAPSecure Systems TestingSecurity ProductsServiceNow EngineeringSoftware EngineeringSoftware EngineeringSoftware EngineeringSoftware Engineering LeadershiTest AutomationWeb Automation QA
Agile Release ManagementAI InfrastructureAI InfrastructureAI Platform EngineeringApplication DevOpsAWS Kubernetes EngineeringAzure Cloud InfrastructureAzure DevOps EngineeringBroadcast & OSP EngineeringCarrier Network OperationsCloud InfrastructureCloud InfrastructureCloud Infrastructure EngineeriData Center FacilitiesDefense & Security PlatformsDesktop & IT HelpdeskDevSecOps & ClearanceEmbedded Linux & ASICEndpoint ManagementEngineering Systems AdministrationEnterprise Network AdministrationExecutive IT SupportFinancial Trading SystemsFintech Platform EngineeringGCP Cloud EngineeringGlobal Technical SupportHPC & Liquid CoolingHybrid Cloud SREIndustrial Automation & SCADAIntegration & RPAIT Infrastructure LeadershipIT Service ManagementLinux Systems EngineeringMainframe & MiddlewareManaged Cloud OperationsModern Workplace CollaborationNetwork Automation & SDNObservability EngineeringOpenShift & Container PlatformPhysical Infrastructure ProjectsPlatform EngineeringPublic Sector DevOpsSAP Basis AdministrationServiceNow Platform EngineeringSite Reliability EngineeringSolutions ArchitectSpace & Mission SystemsStorage & BackupTelecom & Hybrid ReliabilityWindows Systems Administration
Ad Tech and RankingAdministrative Compliance AnalyticsAds & Personalization MLAgentic AI WorkflowsAI Agents and SafetyAI Automation AnalyticsAI Language TrainingAI Strategy and ArchitectureAnalytics EngineeringApplied GenAI ConsultingAutonomous Driving MLAWS Databricks EngineeringAzure Data EngineeringBI Analytics EngineeringBI Visualization EngineeringBiological Discovery ResearchBiostatistics and SafetyClinical Data EngineeringClinical Laboratory ScienceComputational GenomicsComputer Vision EngineeringComputer Vision LocalizationConsulting Data ScienceConversational AI EngineeringCredit and Fraud RiskCrypto and AI ResilienceData EngineerData EngineerData EngineerData EngineerData Engineering LeadershipData Governance ComplianceData Governance EngineeringData Infrastructure AnalyticsData Science InternshipsData Strategy LeadershipDatabase AdministrationDecision Science AIDigital Marketing AnalyticsE-commerce Data EngineeringEdge AI HardwareEnterprise Data ArchitectureEntry Level InternshipsEnvironmental and GeoscienceFinancial Data EngineeringFinancial Strategy AnalyticsFood Science ResearchForward Deployed AIFraud Risk AnalyticsGCP Data EngineeringGeneral Data PlatformGenerative AI EngineeringGenerative AI SystemsGeospatial GIS AnalyticsGovernment AI SecurityHealthcare Data ScienceHealthcare Risk AnalyticsHEOR and Clinical AIHPC ML EngineeringHR Data IntegrationHR People AnalyticsInformatica Data EngineeringInsurance Actuarial AnalyticsInsurance and ActuarialIT Operations AnalyticsJava Python Data EngKnowledge Graph EngineeringLaboratory Quality AnalyticsLife Sciences AILLM Core EngineeringLLM Evaluation & AgentsLogistics Operations AnalyticsManufacturing Data SystemsManufacturing Process AnalyticsMarket Economics ResearchMarketing ExperimentationMicrosoft Fabric DataMLOps EngineeringPalantir Foundry EngineeringPharma Analytical ChemistryPharma Process DevelopmentPhysical AI DataProcurement Sourcing AnalyticsPublic Health ResearchQuantitative Finance ResearchQuantum and ImageryRisk & Fraud MLRobotics and PerceptionRobotics ML EngineeringSAP BW DataSAP Master DataSearch & Recommendation MLSecurity and ClearanceSnowflake Data EngineeringSnowflake DBT EngineeringSpeech AI EngineeringSupply Chain ForecastingSupply Chain Planning
AI Product SecurityApplication Security EngineeringCloud Infrastructure SecurityCloud Security AssessmentDetection EngineeringEmbedded Firmware SecurityEnterprise Application SecurityFacility Security ManagementGeneral Cyber DefenseGovernance Risk ComplianceIdentity & Access ManagementNetwork Firewall EngineeringOffensive Security TestingOT Industrial SecurityPhysical Guard ServicesPhysical Security EngineeringPrivacy and AI GovernanceSecurity Architecture LeadershipSecurity Program ManagementSecurity Solutions SalesSOC OperationsThreat Intelligence AnalysisVulnerability ManagementVulnerability Research
Academic Product EngineeringAdobe Experience PlatformAgile Scrum MasteryAI Agent EnablementAI Content CreationArchitectural & Interior DesignAutonomous Vehicle ProductsBanking Product DesignBroadcast Production ManagementBusiness Systems AnalysisContact Center TechnologyConversation UX DesignCreative Agency DesignCybersecurity Product ManagementData & ML ProductsDefense Systems ManagementDeveloper Tools ProductDigital Health PlatformsE-commerce MerchandisingEngineering CAD DesignEnterprise Solution ArchitectureEvent & Studio TechFrontend Engineering ManagementGame & Level DesignGaming Product ManagementGenerative AI SolutionsGovernment SaaS ProductsHealthcare AI StrategyHRIS Product ManagementIndustrial Product DesignInfrastructure & ObservabilityInstructional Design & LMSInsurance Claims TechnologyInsurance Product ManagementIT Project ManagementITSM & CRM ArchitectureLegal Tech ProductsNPI Program ManagementPLM Solution ArchitectureProduct AnalyticsProduct ManagementProduct ManagementProduct ManagementProduct ManagementProduct ManagementProduct ManagementProduct ManagementProduct ManagementProduct ManagementProduct ManagementProduct ManagementProduct ManagerSalesforce Product OwnershipSAP ERP SolutionsSemiconductor Product EngineeringSmart Manufacturing AISupply Chain Product ManagemenTechnical Program ManagementUI/UX Design SystemsUX Research
Aerospace Manufacturing QAAerospace Systems EngineeringAerospace Systems TestAnalog IC DesignASIC Physical DesignASIC Verification EngineeringAutomotive Repair TechnicianAutomotive Systems EngineeringAutonomous Vehicle QACivil Structural EngineeringCNC Machining & FabricationConstruction Project ManagementElectrical Inspection & SafetyElectronics Test EngineeringEmbedded Firmware EngineeringEnvironmental Health & SafetyFacilities Maintenance EngineeringField Service EngineeringHVAC Design EngineeringIndustrial Automation ControlsIndustrial Construction QAIndustrial Maintenance EngineeringLandscaping & Yard OpsManufacturing Process EngineeringMaterials & Chemical LabMechanical Product DesignNetwork Hardware QAPCBA Test EngineeringPharmaceutical Manufacturing EngineeringPhotonics Test EngineeringPower Electronics DesignPower Systems EngineeringProduction OperationsRF & Avionics DesignSemiconductor Process EngineeringSilicon ValidationSpacecraft Mechanical EngineeringSubstation Automation QA
Account-Based Demand GenAI Product MarketingApparel Retail ManagementBanking Relationship SalesContent Communications MarketingEnterprise AI SalesEnterprise Customer SuccessEnterprise Security SalesExperiential Sports MarketingFrontline Service SalesGeneral Business DevelopmentHealthcare Brand MarketingHigh-Incentive Sales RepsIndustrial Technical SalesIndustrial Territory SalesInsurance Lines SalesMarketing Analytics OperationsPartner Channel StrategyPayments Business DevelopmentPerformance Paid MediaPharmaceutical Clinical SalesProcurement Supply ChainRetail Trade MarketingSales Compensation OperationsSales Development RepsSEO Digital MarketingSocial Creative DesignTechnical Solutions Engineering
Automotive OperationsBanking Operations & LendingCommodity & Indirect SourcingCompliance & Contact QACompliance ManagementConstruction & Electrical ProjectsContinuous Improvement & LeanCulinary & Kitchen StaffCustodial & Building ServicesCustomer ServiceDelivery & Traffic CoordinationEducational & Correctional ProgramsEHS Compliance & SafetyEngineering Executive LeadershipEnvironmental Permitting & CarbonERP & WMS SystemsEvent Production & ConcertsExecutive & GTM RecruiterExecutive & Legal AdministrationFacilities Management & OperationsFood Safety QAGeneralist & Early Talent RecruiterGrocery Produce & DeliHealthcare OperationsHealthcare Staffing RecruiterHospitality Concessions & BarHR Business PartneringHR Operations & PayrollIT & Program ProcurementLast Mile LogisticsMaintenance Planning & ReliabilityMajor Construction Project ControlsMaterials & Inventory ControlMission & Defense OperationsOperations & TrainingOperations ManagementOperations ManagementOrganizational Change ManagementPlant & Operations LeadershipProduction Planning & SchedulingProduction SupervisionProject Coordination & AdminPublic Sector Project ManagementReal Estate & Land DevelopmentRestaurant General ManagementRetail Softgoods OperationsRobotics Deployment ProjectsSemiconductor & IE OperationsSpanish Market QAStudent Life & FraternitySupplier QualitySupply Chain StrategyTechnical & Manufacturing RecruiterTextile & Garment QCWarehouse & Distribution OperationsWarehouse Material Handling
Accounts PayableActuarial PricingBusiness AnalyticsCommercial FinanceCorporate DevelopmentCorporate Governance ComplianceCorporate TaxCost AccountingCredit RiskERP SystemsFinance AI InnovationFinancial Crime ComplianceFinancial ReportingFP&A AnalysisFrench Financial QAFund AccountingHealthcare RevenueInternal AuditPayments EngineeringPayroll AdministrationProject ControlsPublic AccountingQuality AuditingQuantitative TradingReal Estate FinanceRetail BankingSAP FinanceSurety UnderwritingThird-Party RiskTreasury OperationsWealth Advisory
Acute Care NursesBehavioral HealthCardiac Imaging TechsCardiology PhysiciansClinical DataClinical DevelopmentClinical EngineeringClinical InformaticsClinical LaboratoryClinical PharmacyClinical Project MgmtClinical Research AssociatesClinical SpecialistsComputer System ValidationDentistryDietary ServicesEmergency MedicineHealthcare RecruitingHospitalistsInfection ControlLab QC OperationsLaboratory ManagementLaboratory Quality ControlLong-Term CareMedical AssistantsMedical CodingMedical Device QAMedical Device TechsMedical EducationMedical Science LiaisonsMedical WritingNurse Case ManagersNursing AdministrationOccupational HealthOncologyPediatricsPharma Manufacturing QAPharmacovigilancePrimary CarePrivate MedicalPsychiatry PhysiciansQuality and ValidationRadiology PhysiciansRadiology TechnologistsRegulatory AffairsRehabilitation TherapistsResearch CoordinatorsRespiratory TherapistsRetail PharmacySurgerySurgical TechsTelehealth ProvidersVeterinary Medicine
Biomedical and Civil EngineeringBioprocess & AnalyticalComputational Biology and GenomicsCore Facility ResearchCorporate AI ResearchEnergy Systems & AIFaculty Administration and MedicineGeneral Academic ResearchGeneral Postdoctoral ResearchHealth Behavior StudiesMaterials and Quantum ScienceNeuroscience & PsychologyNeuroscience and NeurologyPharmacometrics & RegulatoryPhysics and Energy ResearchPolytechnic Engineering InstructionQuantum & AcceleratorRobotics & AITenure-Track FacultyTraditional Campus Instruction
← Select a job to preview