Customer Experience Strategy & Transformation Intern
Core
Consolidate eCom Customer Service and Tier 1 Technical Support into an integrated, single-point-of-contact resolution model to eliminate customer friction and improve efficiency.
Role type
Intern, Customer Experience Strategy & Transformation
Builds
Integrated customer service workflows and strategic proposals
Domain
Consumer Electronics / Customer Support Operations
Deliverable
dashboards & analysis
Required skills
Process mapping, Analytical modeling, AI & automation literacy, Data visualization, Executive presentation
Preferred skills
BI tools (Power BI, Tableau), Workflow design software (Lucidchart, Visio), Contact center experience
Technologies
Microsoft Excel, Microsoft PowerPoint, Generative AI, LLM-powered agent assist, Robotic Process Automation
Responsibilities
Map end-to-end customer touchpoints, Analyze transfer rates and contact reasons, Design consolidated service workflows, Create financial justifications for process changes
Seniority
Intern
