AVP, CX Capabilities & Operations Enablement
Core
Leads the integration, advancement, and optimization of capabilities, technology, processes, and ways of working across the CXO organization to translate them into measurable business outcomes including growth and persistency.
Role type
Senior IC strategy & operations leader (CX & Marketing)
Builds
An integrated system across marketing, customer experience, sales enablement, analytics, and technology
Domain
Insurance / Employee Benefits / Customer Experience
Required skills
Strategic planning, change management, agile methodologies, operations management, team leadership, technology ecosystem management, process engineering, cross-functional partnership, data integration, stakeholder influence
Preferred skills
MBA, experience with AI and automation, deep knowledge of CRM/CMS/marketing automation platforms
Technologies
CRM, CMS, marketing automation, email marketing tools, digital advertising technologies, AI, automation, analytics
Responsibilities
Develop and govern a multi-year roadmap for CX capabilities and technology; Advance and optimize the CX technology ecosystem; Design and evolve operating frameworks and agile practices; Lead change and adoption of new capabilities and processes; Build and lead high-performing capability and process teams
Seniority
Senior, hands-on IC
