Managed Shared Services Consultant
Core
Configure Zendesk solutions and consult on best practices for global managed services customers to optimize their product usage.
Role type
Senior IC customer success consultant (Zendesk configuration)
Builds
Optimized Zendesk configurations and customer success outcomes
Domain
Customer Experience (CX) / SaaS
Required skills
Zendesk product expertise, SQL/Python scripting, analytical tools (Excel/Tableau/Power BI), complex configuration management, account review analysis, shift flexibility
Preferred skills
Zendesk or CX industry experience, German/French/Spanish proficiency, technology company background
Technologies
Zendesk, SQL, Python, Excel, Tableau, Power BI
Responsibilities
Analyze current configurations to recommend optimizations, implement configuration updates in production, conduct detailed account reviews, collaborate globally on configuration requirements, manage customer work backlogs
Seniority
Mid-Senior, hands-on IC