Relationship-Manager/in
On-site
Core
Technical Customer Success Manager for Spanish SMBs, owning end-to-end customer success, satisfaction, and retention.
Role type
Senior IC Technical Customer Success Manager
Builds
AI agent setups and workflows for SMB customers
Domain
SaaS / AI / Customer Success
Deliverable
production ML models
Required skills
Customer Success, Account Management, technical troubleshooting, API documentation, error logs, n8n, make.com, codex, CRM management, data-driven workflows
Preferred skills
AI product affinity, HubSpot expertise
Responsibilities
Own customer portfolio lifecycle, build relationships and surface value, implement/improve customer setups, run proactive check-ins, spot and act on churn risks, manage activity in HubSpot
Seniority
Mid-level, hands-on IC