Technical Account Specialist

New York CityRemoteFull-time$99k2026-09-29 → 2026-11-11

Core

Technical advisor guiding customers through complex technical scenarios, integration health, and configuration to optimize workflows and translate technical challenges into outcomes.

Role type

Senior IC Technical Account Specialist (pooled/temporary)

Builds

Technical health reviews, reusable knowledge patterns, and consultative guidance for revenue teams.

Domain

SaaS / Revenue Intelligence / AI

Required skills

Technical acumen, system architecture understanding, API/integration knowledge, troubleshooting, cross-functional partnership, strategic AI/LLM tool usage, stakeholder translation

Preferred skills

Enterprise customer experience, context-switching in pooled portfolios, fast-paced environment adaptability

Technologies

Gong Revenue AI, APIs, integrations, LLM tools

Responsibilities

Lead scoped technical advisory engagements from discovery to closure; deliver technical health reviews including ticket trend analysis and configuration audits; translate technical challenges into customer outcomes; partner cross-functionally with Product, R&D, and Customer Success; build and share reusable technical knowledge; support security questionnaires and custom development requests.

Seniority

Mid-Senior, hands-on IC

About gongio

Gong empowers everyone in revenue teams to improve productivity, increase predictability, and drive revenue growth by deeply understanding customers and business trends; driving impactful decisions and actions. The Gong Revenue AI Platform captures and contextualizes customer interactions, surfaces insights and predictions, and powers actions and workflows that are essential for business success. More than 4,500 companies around the world rely on Gong to unlock their revenue potential. For more information, visit www.gong.io.