Sprinklr Engineer
Core
Configure, integrate, and implement Sprinklr solutions for Deutsche Telekom's global One Contact Center platform, unifying voice, email, fax, and digital channels.
Role type
Sprinklr platform specialist (configuration & integration)
Builds
Scalable digital customer experience platform for contact centers
Domain
Telecommunications / Customer Experience
Deliverable
product features
Required skills
Sprinklr platform configuration, REST API integration, Groovy, JavaScript, webhooks, authentication mechanisms, SIP/VoIP/IVR knowledge
Preferred skills
Conversational AI, telecommunications industry experience
Technologies
Sprinklr, Groovy, JavaScript, REST APIs, webhooks, SIP, VoIP, IVR
Responsibilities
Configure and implement Sprinklr solutions per business requirements; Translate business needs into functional/technical specs; Drive delivery lifecycle from design to deployment; Build and maintain integrations using APIs and webhooks; Collaborate with IT and business stakeholders; Support product adoption through documentation and training.
Seniority
Mid-level to Senior (3+ years experience required)