Apprentice- Product Management
Core
Apprentice Product Manager supporting the definition, build, and scale of enterprise SaaS features for next-generation Contact Center as a Service (CCaaS) platforms.
Role type
Apprentice Product Manager (early-career IC)
Builds
Enterprise SaaS features for CCaaS platforms (AI-powered voice, digital, analytics, automation, workforce management)
Domain
Cloud Communications / Customer Experience (CX) / AI
Deliverable
product features
Required skills
Product discovery, market analysis, PRD creation, user story writing, Agile/Scrum support, stakeholder engagement, API/web technology basics
Preferred skills
AI/ML fundamentals, predictive analytics, CRM integration knowledge, data-driven decisioning
Technologies
CCaaS platforms, LLMs, NLP, speech-to-text, microservices, APIs, Salesforce
Responsibilities
Research customer problems in contact center domains, analyze market trends in CCaaS and AI, support product vision and roadmap definition, translate AI capabilities into customer use cases, assist in sprint planning and release execution, capture customer feedback from beta programs
Seniority
Apprentice (early-career, high-potential)