Senior Automation & Process Specialist

💼 Full-time🗓 2026-09-24 → 2026-09-26

Core

Lead 0-1 process redesign and automation initiatives to transform the service journey, combining policy, process, and AI-driven automation to improve resolution speed and operational consistency.

Role type

Senior IC process and automation specialist

Builds

Future-state workflows and scalable service operations systems

Domain

Home services / Customer experience / AI automation

Deliverable

production ML models | product features

Required skills

Process thinking, 0-1 initiative leadership, AI/automation platform experience, cross-functional collaboration, strategic analytics, playbook creation

Preferred skills

Customer experience strategy

Technologies

Conversational AI, agent assist, self-service platforms

Responsibilities

Identify and lead 0-1 initiatives to create new processes or reinvent existing ones; Design and execute future-state workflows combining policy, process, and automation; Own end-to-end delivery of automation initiatives from discovery to launch; Leverage AI tools to enhance service speed and scalability; Partner with QA, Analytics, and Data Science teams to validate improvement opportunities; Track key performance metrics to assess impact and build playbooks

Seniority

Senior, hands-on IC

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About Thumbtack

Thumbtack helps millions of people confidently care for their homes. Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together. About The Applied Sci