CX Advisory Consultant
Core
Strategic advisor bridging Genesys and customer CX strategy to align business goals with digital transformation and solution adoption.
Role type
Senior CX Advisory Consultant
Builds
CX transformation roadmaps, functional designs, and change management programs for enterprise customers.
Domain
Customer Experience (CX), Digital Transformation, Contact Center Operations
Deliverable
product features
Required skills
CX strategy, change management, business process analysis, stakeholder engagement, project leadership, analytics, Agile methodologies
Preferred skills
AI/automation in CX, NLP/NLP basics, cloud integration patterns, Genesys Cloud platform experience
Responsibilities
Identify and prioritize CX challenges across operations; analyze business processes to recommend journey improvements; create transformation roadmaps; develop functional designs for customer flows; lead change management and adoption programs; leverage analytics for continuous improvement; manage project risks and dependencies.
Seniority
Senior, hands-on IC