Genesys Cloud Engineer - Tieto Tech Consulting (m/f/d)
Core
Design, configure, and implement Genesys Cloud CX solutions for customer interaction flows and channels.
Role type
Genesys Cloud Engineer (Contact Center)
Builds
Customer interaction flows, voice/email/chat/SMS channels, outbound campaigns, API integrations, and AI-powered virtual agents.
Domain
Contact Center Technology / Customer Experience (CX)
Deliverable
production ML models | product features
Required skills
Genesys Cloud CX configuration, Genesys Architect, contact routing, multi-channel implementation (Voice, Email, Chat, SMS), Genesys Cloud APIs, cloud environments (AWS/Azure), Agile development
Preferred skills
Genesys Cloud Certified Professional, Workforce Engagement Management (WEM), AI Studio, Agentic Virtual Agent, third-party reporting integration, QA skills
Technologies
Genesys Cloud, Genesys Architect, AWS, Microsoft Azure
Responsibilities
Design and implement Genesys Cloud CX solutions; Develop customer interaction flows; Configure voice, email, chat, SMS, and messaging channels; Build outbound campaigns; Develop API-based integrations; Support migration from legacy platforms; Configure Workforce Engagement Management (WEM); Design reporting solutions and dashboards; Integrate third-party chatbots and voicebots; Contribute to AI-powered customer service solutions.
Seniority
Mid-level, hands-on IC
