Delivery Manager - Professional Services
Core
Manage and evolve strategic Professional Services accounts, leading end-to-end post-implementation operations and product evolution for conversational commerce and AI solutions.
Role type
Senior IC Delivery Manager (Professional Services)
Builds
Conversational commerce platforms and AI solutions for enterprise clients
Domain
SaaS / Conversational Commerce / AI
Deliverable
client delivery
Required skills
Strategic account management, post-implementation operations, SaaS product lifecycle management, conversational AI application, stakeholder management, root cause analysis, cross-functional negotiation
Preferred skills
Spanish (intermediate), WhatsApp Business API/Messenger/RCS ecosystem experience, account expansion (upsell/cross-sell)
Responsibilities
Lead end-to-end post-implementation operations and product evolution roadmaps, manage operational metrics and client retention/expansion, apply AI solutions to optimize business routines, diagnose root causes in processes and assess project ROI
Seniority
Senior, hands-on IC