Technical Customer Success Manager (Spanish)
Core
Primary point of contact for Spanish SMB customers to ensure adoption, satisfaction, and retention of AI phone agents.
Role type
Technical Customer Success Manager (Spanish market)
Builds
Customer success for AI phone agents serving SMBs
Domain
SaaS / AI / Customer Success
Deliverable
client delivery
Required skills
Customer success management, technical troubleshooting, workflow implementation, CRM management, proactive outreach, churn risk identification
Preferred skills
Experience with n8n, make.com, or similar automation tools, strong technical understanding of APIs and logs, affinity for AI products
Technologies
HubSpot, n8n, make.com, codex
Responsibilities
Own customer portfolio lifecycle, build relationships and identify value drivers, support customer setup and implement workflows, run proactive check-ins, manage activity autonomously in CRM, spot and act on churn risks
Seniority
Mid-level, hands-on IC