Associate AI Solutions Architect
Core
Early-career technical specialist supporting customer-facing AI initiatives by building demonstrations, prototypes, and validating AI use cases for enterprise customers.
Role type
Associate AI Solutions Architect (early-career IC)
Builds
Proof-of-concepts, prototype solutions, and reusable demo environments for Genesys Cloud AI capabilities
Domain
Customer Experience (CX) Technology / Enterprise AI / Cloud Platforms
Deliverable
product features
Required skills
Basic AI/ML/NLP/Generative AI concepts, API integration, Python programming, System integrations, Technical documentation
Preferred skills
Cloud platforms, Data structures, Conversational AI best practices
Technologies
Genesys Cloud AI, APIs, Python
Responsibilities
Support customer discovery sessions, Assist in building demos and PoCs, Configure and test AI-powered experiences (virtual agents, knowledge search), Participate in customer workshops and presentations, Collaborate with sales teams on technical responses, Gather customer feedback for product improvement, Develop knowledge of LLMs and RAG
Seniority
Junior, early-career IC
