Senior Customer Service & Support Specialist - Digital Sales (m/w/d)
Core
Senior Customer Service & Support Specialist managing digital sales channels, customer inquiries, and process optimization for an environmental compliance service provider.
Role type
Senior Customer Service & Support Specialist (Digital Sales)
Builds
Digital sales channels, customer service processes, and automated support solutions
Domain
Environmental Compliance / Digital Sales
Required skills
Customer service, Digital sales channels, CRM systems, Process optimization, Automation tools, Shop system management, AI solution interest, Project management
Preferred skills
SAP, Power Automate, MS Dynamics, Voice/Web Bots experience, Additional languages
Technologies
CRM, Power Automate, MS Dynamics, SAP, AI/Voice Bots, Shop systems
Responsibilities
Manage digital sales channels and integrated services, Handle daily customer inquiries and technical questions, Ensure efficient process implementation across entities, Maintain product accuracy in online shops, Develop existing software solutions for market optimization, Improve service levels through process and system development, Execute special projects per agreement
Seniority
Senior, hands-on IC