Senior Partner Services Manager
Core
Ensure customers implement Fin's suite of AI tools to solve complex problems and drive business value by managing partner-delivered services projects.
Role type
Senior Partner Services Manager (Implementation & Partner Enablement)
Builds
AI customer service strategies and AI agent deployments for enterprise clients
Domain
SaaS / AI Customer Experience / Partner Ecosystem Management
Deliverable
production ML models
Required skills
Implementation management, SaaS product training, partner onboarding and certification, project escalation and risk management, KPI tracking (CSAT, Outcomes, Escalation Rate), cross-functional collaboration, API/integration fluency, stakeholder liaison
Preferred skills
Experience with AI Agents/LLMs, managing consulting firm projects, RESTful API integrations, Customer Success background
Technologies
Fin AI Agent, Salesforce Agentforce, Intercom, RESTful APIs, LLMs
Responsibilities
Onboard and certify Service Delivery Partners; enable partners to translate customer objectives into deployment plans; drive partner adoption of AI features; manage escalation and risk communication for at-risk projects; drive efficiency of partner operations; conduct Quarterly Business Reviews; coordinate issue resolution with R&D and Support teams.
Seniority
Senior, hands-on IC with leadership over partner teams
