Referent Kundenservice-Technik (m/w/d) in Frankfurt
Core
Ensuring smooth technical operations within a sales team's customer service, coordinating contact center systems, and driving automation/digitalization of customer contact processes.
Role type
Customer Service Technology Specialist (CCaaS & Automation)
Builds
Contact center systems, automated customer interaction flows, and sales reporting databases
Domain
Telecommunications / Customer Experience Technology
Required skills
Contact center technologies, database systems, programming languages (macros/scripts), project management, system analysis
Preferred skills
Market analysis of new technologies, AI/Bot solution implementation, technical innovation
Technologies
Contact-Center-Technologies, Database Systems, Programming Languages
Responsibilities
Coordinate operation and administration of contact center systems; Conduct market analyses for new technologies and AI/Bot solutions; Analyze existing systems to identify optimization and automation potential; Contribute to database development for sales reporting; Support the evolution of the system landscape.
Seniority
Mid-level, hands-on IC
